Explore the chaos factors that lead to change communications pitfalls, how to avoid — or recover from — them, and the recipe to position yourself as the must-go-to team that
always has the roadmap to strong outcomes.
Following this session you will learn:
- Lessons learned — the good, the great, the bad, the worst — from a variety of change communications scenarios (i.e. delayed merger, department consolidations, services eliminations, leader changes, reorganization, culture change adoption)
- Skills to construct a strategic change communications plan that aims to mitigate fear, rumors, and uncertainty — preventing unnecessary negative spirals, inside and outside the organization
- Strategies to evoke employee engagement and morale during times of change and uncertainty — across three distinct phases of change
- A formula to craft verbal and written change communication messages that inspire trust, buy-in, and motivation to embrace forward-thinking opportunities and reinvention
Lisa Lombardo,
Senior Manager, Public RelationsUPMC
